I’ve been having this KFC SNAX Card for quite some time. Probably got it when it was first launched by KFC.
Well, I don’t usually dine at KFC, but when I do – I will get the card swiped to collect the KFC SNAX Points. Everyone loves getting points out of buying stuff right?
And with the accumulated SNAX points, KFC food can be redeemed from the KFC SNAX website.
About a month back, I checked my SNAX account and realized that I have enough points to redeem a Zinger Burger – my all-time favourite burger among all fast food restaurant! :D
Without hesitation, I redeemed a Zinger Burger voucher with 23010 points.
The confirmation email came and according to the footnote, it is stated that the redeemed item will be delivered within 14 workings days – which is almost 3 full weeks.
Fine, I waited patiently. I even calculated the estimated arrival – on May 31 – exactly 14 working days. But it didn’t.
June came along, and it was finally delivered on June 12 – that’s 22 working days to be exact (or almost 1 month).
Actually, I didn’t mind the delay – as long as the Zinger Burger voucher reaches my hands safely.
How could I forgo a free, I repeat… FREE(!!!), KFC Zinger Burger right? NOW I CAN HAZ ZINGER BURGER! Woohoo! :D
So I opened the envelope and there were 2 sheets of paper. The first one, an official letter by the KFC Snax squad…
Take note of the letter’s date, and the “We’re truly sorry for the late delivery” introductory line. It seems like the late delivery was an unavoidable one.
But on the other sheet (the voucher), it tells a different story. Take note of the date too…
It immediately struck me – KFC Snax Squad prepared their official letter on May 24, indicating that the delivery is late. BUT then the voucher is dated on June 8.
It means that… THEY KNOW THEY ARE SENDING THE VOUCHER LATE! o.O
Furthermore, there’s a 11 working days gap between May 24 and June 8. If the voucher is dated May 25 then understandable lah. But 11 days of delay, KFC knows they’re delivering it late, and… they’re truly sorry?
KFC, you know what – perhaps that’s why McDonald’s is doing so much better than you.
McDonald’s delivery can reach my doorstep within 1 hour – FOOD within 1 hour, and you need 14 working days (22, actually) to deliver a piece of paper. How can?! Pfftt!
But at the meantime, KFC, I’m gonna enjoy my McD meal.
Well, I’m definitely lovin’ it! ;)
KFC – Ken Faster, Can?